Privacy Policy

Last Updated: May 2026

1. Introduction

luminous-rider ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website luminous-rider.com or engage with our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with these practices, please do not use our website.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, postal address when you submit enquiries or enrol in courses
• Enrolment Data: Course selections, payment information, educational background when you register for programmes
• Communications: Content of messages, enquiries, and correspondence with our team
• Technical Data: IP address, browser type, device information, and usage data collected automatically when you visit our website

3. How We Use Your Information

We use the information we collect to:

• Process course enquiries and enrolments
• Provide educational services and support
• Communicate about your courses, schedules, and related matters
• Send administrative information and updates
• Respond to your questions and requests
• Improve our website and services
• Comply with legal obligations

We will only use your information for marketing purposes if you have given explicit consent, which you may withdraw at any time.

4. Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases:

• Contract: Processing necessary to perform our agreement with you or take steps before entering a contract
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
• Legal Obligation: Processing necessary to comply with UK laws
• Consent: Where you have given specific consent for marketing communications

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist with payment processing, email delivery, and website hosting
• Industry Partners: For placement programmes, only with your explicit consent
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Student records are typically retained for seven years after course completion.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability in certain circumstances
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

9. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16 without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website. Your continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our data practices, contact:

Data Protection Officer
luminous-rider
Unit 14, Media Village
Hackney Road
London E2 8QH
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.